Refund policy

Return and Refund Policy

Due to the nature of collectible items, all sales are final. We do not accept returns or offer refunds for change of mind, buyer's remorse, or dissatisfaction with pack contents, pulls, or odds.

Sealed Products (Packs, Boxes, Cases)
All sealed product is sold as is. Once a seal is broken or a pack is opened, it cannot be returned, exchanged, or refunded under any circumstances. We are not responsible for the contents of sealed packs, as these are randomized by the manufacturer.

Graded and Raw Cards
All card conditions and grades are described to the best of our ability at the time of listing. We do not accept returns based on subjective differences in condition, centering, or grading opinion.

Damaged, Missing, or Incorrect Items
If your order arrives damaged, is missing an item, or contains the wrong item, contact us through our website within 48 hours of delivery. Include your order number, photos of the item(s) received, and photos of the packaging. All claims are reviewed on a case by case basis, and we may request additional information before making a decision. Claims submitted after 48 hours, or without sufficient photo evidence, will not be honored.

How to Report an Issue
Contact us through our website with your order number, photos, and a description of the issue within 48 hours of delivery.

By completing a purchase with Sunset Collectibles LLC, you agree to these terms.